Our technical support team has been trained to help you troubleshoot software issues when downloading, installing or using the product. Before you contact technical support, however, you should take a look at the topics in this section of the website and search our extensive and continually growing knowledge center for answers to your questions. If you still need help, please contact our technical support team.

Download Problems
If you are having trouble downloading software, please check the following:

• Make sure that the URL address is spelled correctly
• Make sure you have enough free disk space
• If the file is corrupted after you download it, try downloading again

Lost License Key
If you are a registered user and have lost your license key, you can retrieve your license key by sending a request to support@jollytech.com with 'Lost License Key' as the subject. Include the following registration information:

• Name
• Address
• Phone Number
• Email
• Purchase Date
• Order Number

Installation Problems
If you are having trouble with installation, please check the following items:

• If you just completed your order and are looking for the download location, check your email for directions.
• If the installer cannot run or you get an error regarding instmsia.exe or instmsiw.exe, check that you have the latest version of Microsoft Windows Installer installed.
• If you are trying to install Jolly software and your system starts a different installation program, either clean-up your Windows Temp folder.
• If the installation process hangs, stop the installation, close all other running applications that may be preventing the setup kit from copying certain files, and try running setup again.
• Check that your system meets the minimum system requirements, and try to clean-up resources to make sufficient room for the installation
• If you try to start Jolly software and it complains that the setup is incomplete, a few key files are probably missing. Try either obtaining those files from your operating system vendor or contact our technical support team.

Troubleshooting
We’ve compiled a list of troubleshooting techniques that may help you isolate and resolve problems. Click here to access the troubleshooting section of the website.